Job Description

Steward Health Care Network (SHCN) takes pride in its community-based care model, which drives value-added tools and services to our communities, patients, physicians, and hospitals across the continuum of care. In addition, Steward Health Care Network promotes care coordination and collaboration within the network in order to provide high-quality, efficient care to patients. With Steward in the community, all residents can be sure that there is a world class doctor close to where they live.

The network is also responsible for the implementation and execution of our managed care contracts, medical management services, quality improvement programs, data analysis, and information services.

Position Purpose:

Coordinate and manage care of high risk population

  • Complete telephonic outreach and home visits as applicable based on patient acuity.
  • Performs a comprehensive care management assessment of patient needs to ensure optimal health outcomes.
  • Develops a self-management action plan of care, coordinates services and navigates the patient through the health care system with a goal of enabling the patient and family to effectively manage their condition(s) and optimize outcomes.
  • Coordinates effective transitions of care and effective handoffs to the next level of care across the entire continuum.
  • Collaborates with the patients care team including but not limited to hospital team, primary care team, specialists, home care, SHCN clinical programs, and any others involved with patients care and approved by the patient to ensure effective coordination of services and full understanding and execution of the care plan.
  • Maintains required medical documentation for care management activities in the system’s care management module (electronic medical records), according to the standards of work.
  • Follows standards of work and consistently maintains department established caseloads and timeframes for case completion.
  • Documents and reports all quality and patient safety events by recording and adhering to all of Steward Health Care Network’s safety reporting guidelines.
  • Performs other duties as assigned

Process Improvement

  • Evaluates processes, identifies problems, and proposes improvement strategies to enhance the delivery of care for patients throughout continuum of care.
  • Escalates any barriers to positive outcomes to supervisor and/or manager same day
  • Participates in the refinement of and development of new standards of work.
  • Maintains awareness of key performance indicators/metrics and manages caseload through appropriate management of medical expenses. Coordinates interventions to prevent adverse events such as ED visits, hospital admissions, and readmissions.
  • Attend staff meetings and education offerings both in person and via teleconference as required

Education / Experience / Other Requirements


  • Graduate of a state-approved school of nursing.
  • Bachelors of Science in Nursing (BSN) preferred.

Years of Experience:

  • Minimum of 3-5 years’ relevant clinical nursing experience required.

License / Certification:

  • Possess a current unrestricted RN license in the Commonwealth of Massachusetts and willing to obtain in other states as needed.
  • Must maintain Basic Life Support (BLS) certification.
  • Certified Case Management (CCM) or CCM eligible strongly preferred.

Work Related Experience:

  • Experience educating patients and families with self-management
  • Creation and implementation of patient-centered care plans
  • Utilization of motivational interviewing when engaging patients/families

Specialized Knowledge:

  • Knowledge of chronic disease management
  • Understanding of Medicare and Medicaid regulations

Physical and Mental Demands:

  • Must be able to critically think and problem solve
  • Highly motivated and self-directed.
  • Able to interpret clinical information, assess the implication of treatment, and develop and implement a plan of care.
  • Must be able to effectively communicate with internal and external customers via telephone, email and in-person.
  • Able to accurately receive information through oral communication.
  • Able to accurately review data and figures both in hard copy and electronic formats.
  • Utilize a computer (including but not limited to a mouse and keyboard) and telephone intermittently throughout entire shift, for periods of up to eight (8) hours at a time.
  • Able to prioritize daily tasks in a time-pressured environment.
  • Able to focus on a specific event or activity for up to four (4) hours at a time without interruption.
  • Able to maintain a calm and collected presence while addressing the concerns from an internal and external customer.
  • Able to accurately learn and retain new information, knowledge and skills.
  • Able to efficiently manage multiple tasks, with varying degrees of priority, at the same time.
  • Able to attend staff meetings and education offerings both in person and via teleconference as required.
  • Able to travel throughout network to meet with patients, providers, practices, and care teams

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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