Job Description

The EHR Optimization Specialist reports to the EHR Optimization Manager for the Steward Health Care Network.  As a member of the Practice Performance Improvement Team, the EHR Optimization Specialist works in collaboration with physician practices to improve provider performance of Quality programs - primarily MACRA, Risk Adjustment, and EHR Optimization.  The EHR Optimization Specialist is a valuable resources to practices for improving quality and risk adjustment by providing practice leadership and staff with training, on-site collaboration, and ongoing performance reporting.  Must possess the ability to work independently with strong organizational, communication, and interpersonal skills to support the management of multiple priorities, at multiple practice locations, with significant attention to detail for completion of both verbal and written external communications.


Work collaboratively with directors, office managers, clinicians, and staff to coordinate improvement efforts related to overall performance, as well as implementation of performance improvement plans at the practice level.

  • Manage and track providers use of EHR and any quality program (MACRA/MIPS, NGACO, & Commercial Quality program)
  • Provider on-site education and guidance on quality related programs (MACRA, ACO, & Commercial Quality program)
  • Maintain current knowledge of functionalist within both eCW and AthenaClinicals
  • Create, maintain and manage reports from dashboards related to quality programs
  • Assist in development of training materials
  • Provide biweekly/monthly updates and reports to clinicians, office managers, and directors on MIPS measures
  • Provide education and support for Meaningful use, MACRA and all 4 MIPS categories (Quality, ACI, IA, Cost) and related items specific to the EHR
  • Manager any MACRA functionality related issues for supported practices
  • Assist in development of best practice workflows for covered practices related to quality programs
  • Assist in development of training materials for quality programs and EHR Optimization
  • Maintain current knowledge of functionalities available within EHR systems (eClinicalWorks, AthenaClinicals, NextGen, Allscripts, GE)
  • Assist practices in EHR Optimization & workflow as it relates to the Quality programs (MACRA/MIPS, NGACO, & Commercial Quality)
  • Identify risk, monitor and report on the Risk Tab utilization tool in Athena, eClinicalWorks and other EHRs where applicable
  • Train providers with low utilization on EHR tools
  • Ensure risk tab use is part of practice workflow
  • Travel of more than 70% required within eastern Massachusetts, southern New Hampshire and Rhode Island to support Steward hospital regions with weekly in office attendance for meetings



Master's degree preferred; process improvement background and/or healthcare field

Three (3) or more years of experience working in a health care setting with knowledge of clinical workflows and/or process improvement; prior experience using, training, or supporting EHR - preferably eClinicalWorks and/or AthenaClinicals

Microsoft Office applications, Salesforce, eClinicalWorks, AthenaClinicals, Next Gen, Allscrips, GE


Application Instructions

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