Job Description

Position Purpose: The Housing Administrator develops, manages, and oversees housing programs and services, housing plans, projects including grants, special housing planning initiatives, the network of housing providers; along with the development and expansion of housing availability for Title XIX/XXI and Non-Title XIX Medicaid members enrolled with Steward Health Choice’s AHCCCS contracts: Arizona Complete Care (ACC) and Regional Behavioral Health Authority (RBHA). Partners and collaborates with local and government stakeholders and agencies and ensures compliance with federal and state laws, and all contractual requirements as well as ensuring a comprehensive and coordinated delivery of integrated health care services. Steward Health Choice is dedicated to the work surrounding Social Determinants of Health (SDOH) especially around housing security. We are an active participant in the rural, frontier, tribal and urban housing community as well as the ongoing initiatives to find creative ways to partner with public housing authorities, developers, and providers to enhance options and services in our community.


  • Ensures all housing services provided are delivered consistently with the Adult Service Delivery System Nine Guiding Principles, AHCCCS System Values, and Guiding Principles.
  • Develops and maintains a housing continuum for members determined to have a Serious Mental Illness (SMI) as well as all other eligible members in conformance with ACOM Policy 448.
  • Manages Steward Health Choice owned housing sites and programming for persons with a SMI.
  • Provides oversight of the Steward owned housing and its network ensuring that all housing meets HUD, ADOH and AHCCCS requirements.
  • Partners and collaborates with local and government and community stakeholders, and housing providers to ensure compliance with federal and state laws, and all contractual requirements.
  • Collaborate with community stakeholders, state agency partners, federal agencies and other entities to identify, apply, and/or leverage alternative funding sources for housing programs, including grants, special housing planning initiatives, development, and expansions of housing availability for members.
  • Identifies researches and responds to potential grant opportunities aimed at enhancing the housing programs and services for members.
  • Collaborates with the Maricopa County RBHA to secure and support Steward Health Choice members needing housing in the Central GSA.
  • Serves as interagency liaison with ADOH, AHCCCS, and community stakeholders; and as the point of contact for oversight of the Steward Health Choice housing program for the ACC and RBHA contracts.
  • Ensure program compliance with federal law, applicable state laws, and AHCCCS related policies.
  • Ensure proper monitoring of housing programs including utilization, average housing assistance payments, vacancy rates, and evictions/terminations.
  • Develop and prepare annual housing plan, annual housing spending plans, and allocation disbursements to contracted housing providers.
  • Oversees and reports on bridge subsidy housing program.
  • Monitors and tracks the Move-In Assistance and Eviction Prevention Funding disbursements.
  • Conduct the AHCCCS audit protocol for housing programs including HQS inspections, rent calculations, payment standards, and adherence to fair housing principles.
  • Ensure the accuracy, completeness, and timely submission of all AHCCCS ACC and RBHA Contract deliverables (monthly, quarterly, annually and ad-hoc) as required.
  • Provide training and/or technical assistance to contracted housing providers, internal Steward Health Choice team members, as well as to community stakeholders (members, families, advisory committees) as new initiatives roll out and/or as requested.
  • Develops housing contracts and guidelines and monitors housing contract compliance.
  • Tracks housing inventory, prepares, and disseminates monthly and quarterly housing reports.
  • Serves as the subject matter expert (SME) for all housing performance management and supportive housing services and functions by employee(s), contractors and network.
  • Participates in state, federal, local, AHCCCS, community partners and internal Steward Committees and work teams as requested and/or needed to advance housing strategies and opportunities to better serve Steward Health Choice members.
  • Performs other related duties as assigned.


  • Minimum of Bachelor’s degree in related field, Masters preferred.

Years of Experience:

  • Minimum of three (3) years of experience in public housing, housing choice voucher or homeless systems administration, or similar experience in residential, rental property management, or affordable housing and or homeless-centered service delivery systems, program development and evaluation; project management experience.
  • Minimum of two (2) years of supervisory experience.

Minimum Required Experience:

  • Demonstrated knowledge of Federal and State housing programs for specialty populations: potential sources of funding to support implementation of the permanent supportive housing model.
  • Demonstrated knowledge of State and Federal housing laws, housing guidelines, housing funding streams, regulations, rules, and practices for affordable housing and permanent supportive housing.
  • Understanding and experience in housing development project oversight.
  • Understanding of the housing resources within the State of Arizona.
  • Grant writing ability.
  • Skill in establishing and maintaining harmonious working relations with those contacts in the course of work.
  • Strong skills with computer programs such as Microsoft OS system (email, IM, calendar), web based conferencing, Microsoft Word, Excel and PowerPoint.

Preferred Experience:

  • AHCCCS contract requirement related to housing.
  • Expertise and experience in developing a range of housing options in public sector and supportive programs.
  • Experience with the service delivery programs for members determined to have SMI consistent with U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration’s (SAMHSA) established program models: Permanent Supportive Housing.
  • Understanding and participation within the Continuum of Care.
  • Understanding of AHCCCS policies and procedures, and the Arizona Medicaid system

Physical and Mental Demands

These physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to effectively communicate with internal and external stakeholders via telephone and email.
  • Able to accurately receive information through oral communication.
  • Able to accurately review data and information both in hard copy and electronic formats.
  • Utilize a computer (including but not limited to a mouse and keyboard) and telephone intermittently throughout entire shift, for periods of up to four (4) hours at a time.
  • Able to accurately sort through data and think through issues in a time-pressured environment.
  • Able to focus on a specific event or activity for up to four (4) hours at a time without interruption.
  • Able to maintain a calm and collected presence while addressing the concerns from an internal and external stakeholder.
  • Able to accurately learn and retain new information, knowledge and skills.
  • Able to efficiently manage multiple tasks, with varying degrees of priority, at the same time.
  • Able to drive.
  • Ability to lift up to 20 lbs.

Application Instructions

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