National Director, Process Improvement
Steward Health Care Network (SHCN) takes pride in its community-based care model, which drives value-added tools and services to our communities, patients, physicians, and hospitals across the continuum of care. In addition, Steward Health Care Network promotes care coordination and collaboration within the network in order to provide high-quality, efficient care to patients. With Steward in the community, all residents can be sure that there is a world-class doctor close to where they live.
The network is also responsible for the implementation and execution of our managed care contracts, medical management services, quality improvement programs, data analysis, and information services.
Position Purpose: Under the supervision of SHCN’s Physician Executive, the Director of Process Improvement (PI) will lead and oversee select process implementation and/or process improvement projects in, but not limited to, the business lines of Medicare/Medicaid, quality, risk, and patient experience. This position has responsibilities to execute on both short- and long-term project goals of Steward Health Care Network and to analyze, determine, and drive opportunities to standardize, eliminate waste and improve efficiencies nationally.
- Lead in development and implementation of PI projects to meet business goals
- Plan and execute PI projects
- Maintain and update all process related documents for compliance and reference
- Utilize data and analytics to inform key business decisions around PI project prioritization
- Analyze various operational workflows and make recommendations for improvement
- Work with executive leadership team to define short term and long-term objectives, goals, and barriers to key projects
- Work collaboratively with other business line leaders such as quality, risk, Medicare, Medicaid, commercial contracts, analytics, and technology
- Performs other duties as assigned
Education / Experience / Other Requirements
- BA/BS in a related field and/or 5-7 years of relevant business experience
- Lean Six Sigma or other PI certification strongly preferred
Years of Experience:
- Minimum of 5-7 years’ relevant PI/project management experience required
- Strong understanding of Word, PowerPoint, and Excel
- Ability to build and present data and education in person and over e-communication
- Highly motivated and self-directed
- Ability to lead and motivate others to execute a plan in a rapidly changing environment
- Demonstrated ability to prioritize, multitask, and work in a rapidly changing environment with multiple demands
- Ability to work collaboratively with health care professionals at all levels to achieve established goals and improve outcomes
- Working knowledge of LEAN, Six Sigma, and/or other organizational efficiency/effectiveness theories and methods, as well as high performance teams at the bedside and risk stratification models is desired
- Ability to work effectively in a team
- Ability to travel as necessary
- Attend staff meetings and education offerings both in person and via teleconference as required
Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
Steward Health Care Network is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment – with confidence and without fear.
Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience:
- Any COVID-19 related care takes place in designated areas away from other patients and their families.
- A stringent cleaning policy has been implemented throughout our facilities.
- A strictly controlled visitor and masking policy is required for patient and colleague safety.
You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.