Job Description

The Pharmacy Quality Program Coordinator will perform phone based outreach to providers, members, and/or pharmacies to address clinical gaps in care including but not limited to:

  • Statins in persons with diabetes
  • Blood pressure medication adherence
  • Cholesterol medication adherence
  • Diabetes medication adherence
  • Medication use for rheumatoid arthritis
  • Osteoporosis management
  • Other types of outreach as needed by the medical and pharmacy teams

Train and motivate staff to address quality-related gaps in care.  Identify barriers to productivity and quality; appropriately escalate concerns to management in a timely manner.



Qualifications

Qualifications:

High School Diploma or GED

Pharmacy Technician license issued by the Arizona State Board of Pharmacy strongly preferred

Two (2) or more years in a direct patient care setting, retail pharmacy, or in the pharmacy department of a health plan or Pharmacy Benefit Manager (PBM)

Experience taking customer or member calls is required

Experience working in a retail pharmacy is preferred

Experience working with pharmacy claims and troubleshooting claims rejections is strongly preferred

Must have basic knowledge of Microsoft Excel and Word

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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