Job Description

Community Partnerships

CP Program Management

  • Serve as the Program Manager for a cross-functional, inaugural program to integrate Behavioral Health and Long Term Support Services (LTSS) with medical care, which includes:
    • Manage contracts between Steward and community partners, including compliance, amendments, performance improvement plans, etc.
    • Implement and keep updated a detailed project plan to track progress, action items and deliverables.
    • Ensure on-time, high quality deliverables.
    • Perform risk management to minimize project risks.
    • Report and escalate to management as needed.
  • Manage and maintain Community Partners (CPs) processes and workflows.
  • Serve as the point of contact for each BH and LTSS Community Partner. Liaise between Community Partners and internal population health teams to problem-solve and drive performance.
  • Liaise across teams internally, including population health, IT, analytics, referral management and local chapter performance teams to optimize the Community Partner program.
  • Manage LTSS Subcontractor performance

Social Health Programs

  • Serve as the point of contact and manage housing and nutrition contractors, partners, and CBO grantees to ensure on-time metrics, reports and deliverables.
  • Contribute to the build of the Flexible Services Program, with a particular focus on procuring and selecting vendors and liaising with member services and operations teams to support the development of workflows, policies and procedures and training.
  • Identify new potential partners to support SHCN’s Social Determinants of Health (SDOH) strategic plan.
  • Convene appropriate internal colleagues, subject matter experts, and CBO grantees to discuss progress and results.

CP Data and Performance Management

  • Work with analytics team to create and implement the analytic roadmap to measure performance for CP performance-based contracting.
  • Work with analytics team to automate reports for managing CP program, including performance reports for CP meetings.
  • Prepare and validate CP performance reporting for internal use & for external submissions.
  • Provide Community Partner support for performance improvement as needed.
  • Ensure that reporting is compliant and timely.

Application Instructions

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