Job Description

Steward Health Care Network (SHCN) takes pride in its community-based care model, which drives value-added tools and services to our communities, patients, physicians, and hospitals across the continuum of care. In addition, Steward Health Care Network promotes care coordination and collaboration within the network in order to provide high-quality, efficient care to patients. With Steward in the community, all residents can be sure that there is a world class doctor close to where they live.

The network is also responsible for the implementation and execution of our managed care contracts, medical management services, quality improvement programs, data analysis, and information services.

Position Purpose:

Serve as the Program Manager for a cross-functional, inaugural program to integrate Behavioral Health and Long Term Support Services (LTSS) with medical care, which includes:

Community Partners Program Management

  • Manage contracts between Steward and community partners, including compliance, amendments, performance improvement plans, etc.
  • Implement and keep updated a detailed project plan to track progress, action items and deliverables
  • Ensure on-time, high quality deliverables
  • Perform risk management to minimize project risks
  • Report and escalate to management as needed
  • Manage and maintain Community Partners (CPs) processes and workflows
  • Serve as the point of contact for each BH and LTSS Community Partner. Liaise between Community Partners and internal population health teams to problem-solve and drive performance
  • Liaise across teams internally, including population health, IT, analytics, referral management and local chapter performance teams to optimize the Community Partner program
  • Manage LTSS Subcontractor performance

Social Health Programs

  • Serve as the point of contact and manage housing and nutrition contractors, partners, and CBO grantees to ensure on-time metrics, reports and deliverables
  • Contribute to the build of the Flexible Services Program, with a particular focus on procuring and selecting vendors and liaising with member services and operations teams to support the development of workflows, policies and procedures and training
  • Identify new potential partners to support SHCN’s Social Determinants of Health (SDOH) strategic plan
  • Convene appropriate internal colleagues, subject matter experts, and CBO grantees to discuss progress and results

Community Partners Data and Performance Management

  • Work with analytics team to create and implement the analytic roadmap to measure performance for CP performance-based contracting
  • Work with analytics team to automate reports for managing CP program, including performance reports for CP meetings
  • Prepare and validate CP performance reporting for internal use & for external submissions
  • Provide Community Partner support for performance improvement as needed
  • Ensure that reporting is compliant and timely

Community Partners Operations

  • Develop agendas, prepare meeting decks including graphs/chart creation, and take minutes
  • Follow-up on action items from meeting
  • Synthesize program information into senior leadership presentations
  • Performs other duties as assigned

Education / Experience / Other Requirements

Education:

  • Bachelor’s Degree or equivalent amount of education and experience; Master’s Degree strongly preferred

Years of Experience:

  • 5-10 years

Specialized Knowledge:

  • Prior work experience with community-based organizations, community partners, behavioral health, and/or Long Term Services and Support organizations
  • Strong analytics experience with prior experience in research, evaluation, analytics, and/or claims analysis
  • Experience working with multiple provider types and stakeholders along the continuum of care
  • Experience and comfort working in a matrix environment, with a high level of motivation and self-direction
  • Demonstrated operational and project management skills, including effective planning, tracking, and resource allocation to meet business objectives and timelines
  • Demonstrated ability to prioritize, multi-task and work in a rapidly changing environment with multiple demands
  • Strong critical thinking and problem solving skills
  • Excellent verbal and written communication skills and strong interpersonal skills; ability to relate positively with individuals at all levels of the organization
  • Requisite poise, judgement and trustworthiness to represent SHCN to external groups

Application Instructions

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