Quality Assurance Coordinator - SHCN
The primary role of the Quality Assurance Coordinator is to develop and follow Quality Monitoring Guidelines to provide a detailed description of the call quality performance requirements. The Quality Assurance Coordinator is responsible in monitoring all lines of Call Center business as designated.
Key responsibilities include overseeing day-to-day operations set forth by the Department Management. Call Center Operations are committed to the delivery of quality services to its members and providers through the telephone system. The Quality Assurance Coordinator audits department functions and participates in marketing / community outreach activities sponsored by Health Choice.
Health Choice exists to improve the health and well-being of the individuals we serve through our health plans, integrated delivery systems and managed care solutions. We strive to recruit and retain only the finest health care professionals with the highest levels of integrity, compassion and competency. If you are driven by your own personal commitment to these values and desire to work in a team-focused, collaborative and supportive environment - while still being valued for your individual strengths - Health Choice is the place for you.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
High School Diploma / GED
Some college preferred in business or health care
At least two (2) years customer service experience
At least two (2) years Medicaid and Medicare experience, preferably AHCCCS
At least one (1) year of call center experience
Bilingual English / Spanish preferred
Job Reference #: 1806634