Job Description

Essential Duties and Primary Accountabilities

  • Conduct post-discharge phone calls for targeted discharges for Steward Risk patients
  • Ensure appropriate post-discharge appointments are scheduled; schedule as needed
  • Validate post-discharge services are in place; e.g., VNA, Elder Services, etc.
  • Utilizing an algorithm, refer patient to appropriate care management programs as needed
  • Escalate issues to RN supervisor as needed
  • Additional duties as assigned

    Education:
  • Education: High school diploma or equivalent
  • LPN or SW license or Certified MA preferred

    Years of Experience:
  • 1-3 years of experience as an LPN, SW or Medical Assistant preferred

    Work Related Experience:
  • 1-3 years of experience as an LPN, SW or Medical Assistant preferred

    Specialized Knowledge:
  • Strong interpersonal skills, including patient interviewing skills
  • Experience with Electronic Medical Record strongly preferred (Athena/ECW a plus)
  • Experience with Microsoft Office (Word, Excel, etc.) preferred
  • Physical and Mental Demands
  • Must be able to effectively communicate with internal and external customers via telephone
  • Able to accurately receive information through oral communication
  • Able to accurately review clinical data in hard copy and electronic formats
  • Utilize a computer (including but not limited to a mouse and keyboard) and telephone intermittently throughout entire shift, for periods of up to six (6) hours at a time
  • Able to accurately sort through data and think through issues in a time-pressured environment
  • Able to maintain a calm and collected presence while addressing the concerns from an internal and external customer
  • Able to accurately learn and retain new information, knowledge and skills
  • Able to efficiently manage multiple tasks, with varying degrees of priority, at the same time

Application Instructions

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